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Community Manager

Venture X San Antonio 18911 Hardy Oak Blvd, San Antonio, TX 78258, USA
Full-Time
Community Manager

Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house and out of house marketing events. Demonstrate a professional image of the Venture X brand at all times. 

PRE-OPENING DUTIES AND RESPONSIBILITIES

  • Assist with leads and tours to reach sales goals.
  • Maintain 100% occupancy by achieving sales target goals, and manage churn rate.
  • Attend events and network with local start-ups and organizations.
  • Drive growth through social media marketing & other various digital advertisements.

ONGOING DUTIES AND RESPONSIBILITIES

  • Work with the team to prepare daily, weekly, and monthly reports that outline community and sales progress.
  • Assist member with billing and manage reservations.
  • Assist Community Coordinator with move ins and move outs.
  • Assist Community Coordinator with front desk services.
  • Work on community initiatives curating events.
  • Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment
  • Create a collaborative environment amongst our members through events and personal introductions.
  • Resolve member issues with professionalism and patience.
  • Oversee events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.
  • Troubleshoot printing, internet, and phone requests.
  • Conduct building walkthroughs to ensure cleanliness and safety at all times.
  • Manage all build operations and communicate with market support to ensure highest level of member satisfaction.
  • Order consumables.
  • Ordering toiletries and various office supplies.
  • Effectively manage a team to ensure a healthy and growing community.
  • Maintain company standards and expectations.
  • Perform weekly 1 on 1 meetings to track Community Coordinator performance
  • Review P&L with owners to strategize in ways to maximize ROI.
  • Ensure building and member safety as it relates to fire and emergency plans.
  • Oversee and keep team up to date with process changes.
  • Managing and maintaining relationships with vendors and landlords.

18911 Hardy Oak Blvd, San Antonio, TX 78258, USA

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